Policies

Shipping Policies

Peachy Radiance partners with Team Drop to fulfill and ship our orders.

Processing Time

  • Order processing: Orders are processed within 1-8 business days 
  • Processing includes order verification, quality checks, and packaging.
  • Processing times may vary during high-demand periods

Shipping Time

  • Once dispatched, shipping typically takes 15-20 business days.
  • Delivery times may vary depending on your location and courier performance.

Shipping Fees

  • Shipping fees are calculated at checkout.

Tracking

  • Tracking details will be sent via email once your order has been shipped.
  • please allow a few days for tracking information to update after dispatch.

Please Note: Shipping times are estimates and may be affected by customs clearance, courier delays, public holidays, or unforeseen circumstances beyond our control.

By placing an order with Peachy Radiance, you acknowledge and accept the stated processing and shipping timelines. 

Returns & Refunds Policy

Due to the nature of skincare and hygiene products, we are unable to accept returns once an item has been opened or used.

Returns are accepted only if:

  • The product arrived damaged or defective.
  • The incorrect item was sent.

Conditions:

  • Requests must be made within 48 hours of delivery.
  • Products must be unused, unopened, and in original packaging.
  • Proof of purchase and photos may be required.

If approved, you may receive a replacement or refund, depending on availability.

Contact us at

📧 peachyradiance@gmail.com to initiate a return.

Product Disclaimer

  • Individual results may vary depending on skin type, routine, and usage.
  • We recommend performing a patch test before using any new skincare product.
  • Peachy Radiance is not responsible for adverse reactions due to allergies or sensitivities.

If you have a medical skin condition, please consult a dermatologist before use.

Payment Policy

We accept secure online payments through Yoco, a trusted payment gateway.

  • All payments are processed securely.
  • We do not store or have access to your payment details.
  • Orders will only be processed once payment is confirmed.

Privacy Policy

Your privacy is important to us.

  • We collect personal information only to process orders and improve your experience.
  • Your information is never sold or shared with third parties, except where required for order fulfillment.
  • All data is stored securely.

By using our website, you consent to our privacy practices.

Cancellations & Order Changes

  • Orders can only be cancelled or modified before they are shipped.
  • Once and order has been dispatched, it cannot be cancelled.

Please contact us as soon as possible if you need to make changes.

Contact Us

If you have any questions regarding our policies or your order, feel free to reach out:

📧 Email: peachyradiance@gmail.com

🕒 Support Hours: Monday - Friday, 4:00 PM - 7:00 PM

                           Saturday - Sunday, 10:00 AM - 10:00 PM

We're always happy to help.🍑✨